What is Moonwalk Costumes?
Moonwalk Costumes curates and sources the most iconic costume pieces from a trusted network of specialist makers, so you get a carefully selected collection of standout looks, rather than digging through endless generic listings yourself.
Do you make the costumes yourselves?
We don't manufacture in house. Instead, we carefully vet and source from a network of trusted suppliers, each specializing in specific styles and details. This means every piece is made by people who focus on getting that exact look right, rather than one factory trying to do everything.
Why do some costumes have Basic, Standard, and Premium versions?
We want these iconic looks to be accessible to everyone, whether you're putting together a last minute party costume, building a serious cosplay, or need something durable enough for a professional tribute performance. Basic is great for casual wear, Standard offers a step up in material and detail, and Premium is built for repeated wear and stage ready durability. Pick whichever tier fits your occasion and budget.
Why hasn't my favorite look been added yet?
We're constantly working on sourcing new pieces, focused on finding the best quality at the most fair pricing we can. Right now we're prioritizing our 80s inspired collection, given the renewed cultural interest in that era's style, but we're actively working on adding pieces inspired by the 90s and 2000s soon. If there's a specific look you're after, let us know at moonwalkcostumes@gmail.com and we'll do our best to source it.
Are you an official Michael Jackson store?
No. Moonwalk Costumes is not an authorized or licensed Michael Jackson vendor, and we do not sell any official, licensed, or copyrighted merchandise. Our costumes are inspired by iconic performance styles and are intended for cosplay, costume parties, and tribute performances.
Why did my order arrive in more than one package?
Since each piece comes from its own specialist supplier, orders with more than one item typically arrive as separate packages, often on different days, each with its own tracking number. This is completely normal. See our Shipping Policy for the full explanation.
Will my item arrive with supplier packaging or branding instead of Moonwalk Costumes branding?
Possibly, yes. Since items are sourced from external suppliers, some may arrive with their own packaging or tags. This doesn't affect the authenticity, quality, or condition of your order.
Do the products look exactly like the photos?
Product photos are provided by our suppliers for reference. Actual color, material texture, and minor details may vary slightly due to manufacturing differences and screen display settings.
How long does shipping take?
Delivery windows vary by item and destination, generally 10 to 25 business days depending on your region, with smaller accessories often arriving faster than structured pieces like jackets. Full details are in our Shipping Policy.
Do you ship worldwide?
Yes. Shipping costs and estimated delivery are calculated at checkout based on your location. Free shipping is available on orders over $100.
What sizing do you use?
Sizing can vary between suppliers since each piece is made differently. Always check the size chart on the specific product page rather than assuming your usual size. Kids sizing is based on height in centimeters, not age. Check the product's size chart for the closest match.
My product doesn't have a sizing chart. What do I do?
Some of our pieces are still being updated with full sizing charts. If you don't see one on a product page, reach out to us at moonwalkcostumes@gmail.com with the item you're interested in and we'll help you find the right fit.
What's your return policy?
We offer a 30 day return policy from the date you receive your item. To be eligible, it must be unworn, unused, with tags attached, and in its original packaging, along with proof of purchase. To start a return, contact us at moonwalkcostumes@gmail.com. Once approved, we'll send you a return shipping label and instructions. Items sent back without first requesting a return won't be accepted.
Exceptions: gloves, socks, custom items, sale items, and gift cards cannot be returned.
Damaged or wrong items: inspect your order on arrival and contact us immediately if anything's defective, damaged, or incorrect, so we can make it right.
EU customers: you have an additional 14 day cooling off period to cancel or return for any reason, no justification needed, under the same condition requirements above.
Refunds: once approved, refunds are processed to your original payment method within 10 business days. Contact us if it's been more than 15 business days since approval.
For full details, see our Return and Refund Policy.
I think something on your site uses my content without permission. What do I do?
If you believe any content displayed on our site infringes your rights, contact us at moonwalkcostumes@gmail.com and we'll address it promptly.
How do I contact you?
Email us at moonwalkcostumes@gmail.com and we'll get back to you as soon as possible.