Shipping policy

This Shipping Policy explains how, when, and from where your Moonwalk Costumes order will arrive. Please read it before placing an order, particularly the section on multi-package delivery, since it affects every order with more than one item.

WHY YOUR ORDER MAY ARRIVE IN MORE THAN ONE PACKAGE

Each piece in the Moonwalk Costumes range (jackets, gloves, accessories and more) is made and shipped by its own specialist supplier. If your order includes more than one item, it will typically arrive as multiple separate packages, often on different days, each with its own tracking number. Building a full multi-piece look? Your order could arrive in up to 8 separate packages. This is normal and expected, and not a sign that anything has gone wrong. You'll receive tracking information for every package as it ships, so you always know what's on the way.

SUPPLIER BRANDING & PACKAGING

Products sold on Moonwalk Costumes are sourced from a network of external manufacturers and suppliers. As a result, items may arrive with supplier packaging, tags, or branding rather than Moonwalk Costumes branding. This does not affect the authenticity, quality, or condition of your order.

PROCESSING TIME

Orders are typically processed and handed to our shipping partners within 1 to 7 business days of purchase. During sales, promotions, or high-volume periods, processing may take longer. Processing time is separate from, and in addition to, the transit time shown below.

HOW LONG WILL MY ORDER TAKE?

Most orders arrive within 2 to 4 weeks of ordering, and some can take up to 6 weeks. This covers processing plus delivery. Because pieces ship from different suppliers, items in the same order can arrive on different days.

ESTIMATED DELIVERY TIMES

The table below gives typical delivery windows by region, counted from the date each package is dispatched (not from your order date).

Region | Processing time | Estimated delivery (after dispatch)
United States | 1 to 7 business days | 10 to 20 business days
European Union | 1 to 7 business days | 12 to 25 business days
Oceania (including Australia and New Zealand) | 1 to 7 business days | 10 to 25 business days
Other | 1 to 7 business days | 12 to 25 business days

These are estimates, not guarantees. Actual delivery times can be affected by customs processing, local courier capacity, extreme weather, and other events outside our control. Subject to your rights under consumer law, we are not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, customs holds, and force majeure events. Nothing in this policy limits your rights under the Australian Consumer Law or other consumer laws that apply to you. If your order never arrives, we'll arrange a replacement or refund (see Delayed or Missing Packages below).

SEASONAL ORDER-BY DATES

For events such as Halloween and Christmas, we publish order-by dates on our website and in our announcement banner. Orders placed after these dates may not arrive in time, so please order early.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your order contents and delivery address. Any applicable shipping fees will be clearly displayed before you complete your purchase.

ORDER TRACKING

Once a package ships, you'll receive a confirmation email containing its tracking number. Because multi-item orders ship separately, you may receive several tracking emails for a single order, one per package, sent as each piece leaves its supplier. You can track each package directly through the carrier's tracking site using the number provided.

CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs fees, import duties, or local taxes imposed by the destination country. These charges, if any, are the responsibility of the customer and are not included in your order total or shipping cost. We have no control over these fees and cannot predict what they will be, so please check with your local customs office if you have questions before ordering.

MILITARY AND PO BOX ADDRESSES

Our orders are shipped from our suppliers' warehouses through international carriers and local postal services. Because of this, we are unable to deliver to military addresses, including APO, FPO and DPO addresses, or to military base and PSC box addresses in any country. Please use a regular residential or business street address at checkout.

PO boxes, parcel lockers and similar mailbox services may be accepted in some countries but not others, depending on the carrier used for your order. If your order is placed with an address we can't deliver to, we will contact you for an alternative address before shipping. If no suitable address is available, we will cancel and refund the order in full.

ADDRESS ACCURACY

Please double check your shipping address before completing checkout. If you notice an error immediately after ordering, contact us right away. We may be able to correct it before the order is processed, but we cannot guarantee changes once an item has been sent to a supplier for fulfilment. If a package is delayed, lost, or returned to us because of an incorrect or incomplete address provided at checkout, re-shipping costs are the customer's responsibility.

DELAYED OR MISSING PACKAGES

If a package hasn't arrived 30 business days after it was dispatched, or its tracking hasn't updated for 10 days, please contact us at moonwalkcostumes@gmail.com with your order number. We'll reply within 2 business days, look into it with the relevant supplier and carrier, and work with you on next steps, which may include a replacement or a refund. For returns, exchanges and refunds, please see our Return and Refund Policy.

QUESTIONS

If you have any questions about shipping, tracking, or a specific order, reach out to us at moonwalkcostumes@gmail.com and we'll be happy to help.